Terms & Conditions

Here you'll find Bike Republic's terms and conditions.

I want a refund or exchange on an order I received

We are happy to accept product back for refund or exchange under the following conditions:

• The return is within 4 weeks of purchase.
• The goods are in the original, undamaged packaging.
• The goods must not be fitted or used.
• You are responsible for ensuring that the goods are returned in suitable packaging to prevent damage during transit.
• You are responsible for the cost of returning the product.
• Postage is non-refundable.

A full refund (excluding postage) will be issued for all items returned within 30 days of receipt.

I received an incorrect item, what do I do?

On the rare occasion that we ship you an incorrect product, we are happy to replace with the correct product and compensate you for returning the incorrect product, under the following conditions:

• You must notify us within 7 days of receipt.
• Goods must be in original packaging.
• Goods must not be fitted or used.
• Please include a postal receipt
• We will refund postage costs but only Royal Mail 1st Class or Standard Parcels for larger items.
• You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost.

When returning the goods they should be accompanied with a Returns Form. To receive a returns form please email us at [email protected].

I received an incorrect item, what do I do?

On the rare occasion that we ship you an incorrect product, we are happy to replace with the correct product and compensate you for returning the incorrect product, under the following conditions:

• You must notify us within 7 days of receipt.
• Goods must be in original packaging.
• Goods must not be fitted or used.
• Please include a postal receipt
• We will refund postage costs but only Royal Mail 1st Class or Standard Parcels for larger items.
• You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost.

When returning the goods they should be accompanied with a Returns Form. To receive a returns form please email us at [email protected].

I wish to return an item under Warranty

All goods purchased from Velorution are covered by a full warranty, which covers manufacturing faults and defects.

We do not warrant against

• Failure or damage due to misuse such as, but not limited, to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose, alteration of the product unless expressly permitted in writing by Bike Republic. Nor does it cover general wear and tear on tyres, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries etc.
• Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty.
• After the initial 30 day period CRC Reserve the right to repair/replace any defective part under warranty.
• Warranty is non transferrable and applies to the original purchaser only.
• Proof of purchase is required with all potential warranty claims.
• Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part.
• Usage during competitions, events, circuits or activities other than those for which the bicycle/component has been conceived will greatly reduce its useful life and is not covered under warranty.
• Costs incurred as a result of loss of use, as well as labour charges for part replacement or changeovers are not covered.
• If near the end of a given warranty period and a repair/replacement is not possible Bike Republic reserve the right to offer:

a. an alternative of equal or greater value (colour may vary) or

b. a partial refund proportional to the remaining life of the product.

Please contact us before you return any goods, as we may be able to resolve the problem over the phone.

When we receive the goods, we will carry out a warranty inspection.

If goods are returned in an ‘unhygienic’ state, we will not be bale to carry out a warranty inspection and will return the product following payment of postage.

There are a number of different warranty types as follows:

In-House Warranty

• Warranty claims will now be assessed in house by our team of accredited technicians.
• We will examine your returned item and contact you with the options available to you.
• If your claim is found to be warrantable and we stock it we can repair/replace your item from our own stock.
• If deemed warrantable and a repair is not possible we will carry out your instructions as per your warranty claim form.

Back to Supplier Warranty

• The manufacturer/supplier may require us to return the item back for a thorough examination before repair or replacement can take place
• If this is the case, we will inform you of approximate turnaround time.
• We will liaise with the supplier and work hard to keep your claim moving swiftly towards its conclusion.
• Unless resolved, we will contact you after three week with an update.

When returning the goods they should be accompanied with a Returns Form.

Calculation of Discount

• Where an online offer states that a percentage discount will be given on a purchase, the cost of the qualifying purchases will be reduced by the stated discount percentage.
• Where purchases are stated to be offered on a "VAT-free" basis, the prices of qualifying items will be reduced by the equivalent of VAT. At the current VAT rate of 20% this equates to a discount of 16.67%.
• Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the offer description.